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Shipping is free in the USA, Canada and Australia.  Client pays for related boarder taxes.

Rest of the World: Please send us a message.


I changed my mind, what do I do?
Notify us within 14 days upon receipt of the item. 
Buyer pays for return shipment.

What if my Item does not match the description?
Send us a message for arrangements.

Can I return SALE and CLEARANCE items?
All sale and clearance merchandise are FINAL SALES.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

CLEARANCE and SALES items are not eligible for return.

Additional non-returnable items: Items bough with gift cards.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your Paypal account. Return postage is at buyer’s expense.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Clearance & Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping Returns

To return your product, you should mail the item to:

Genus Jewels

Suite #107 11-300 Earl Grey Drive
Ottawa, ON K2T 1C Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

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